A great M.D. quit her job, because MBAs took over the health care industry and made the customer last in their list of what is important, so I replied to her with this:

I totally understand. The advent of MBAs running healthcare corporations has hurt customers and experienced insurance professionals. As the fourth straight generation of insurance professionals, I was run off by an MBA, successfully destroying the jobs of experienced insurance professionals. About seventy of us walked out when that company changed the compensation, work hours, and started demanding we spend less time assisting their customers for the sixth time in less than two years. Now the industry is full of newcomers with any bachelor’s degree who do not know what insurance policies cover. You have to fight them to get what you are paying for in coverage. I think over ninety percent of insurance buyers have no idea what they are buying and ignore the sneaky changes to the coverage. I despise the misleading TV commercials we now see on TV. That particular company’s receipts dropped by almost 25% in the period of a couple of years. Their customer satisfaction ratings sank in comparison to where they were before the spreadsheet builders with no job experience except MBA classes in college got hired by their crony capitalist boards. That does not seem like the American way of growing a business. I am still working, but not in the insurance industry. I bought a dump truck and haul things from suppliers to job sites. Nobody except the customer tells me what to do, and that is how I was taught to do business. Que Sera Sera!

I am not all in with the new business method. I am inhalfway!